1. Acceptance and scope
By accessing or using this website, you agree to these Website Terms and the Privacy Notice. If you do not agree, do not use the site. If you use the site for an organization, you represent that you have authority to act for that organization.
These terms apply to public website content, diagnostic inquiries, published planning ranges, and the client-access entry. Any implementation, dedicated workspace, Agent workflow, support commitment, data processing, warranty, fee, service level, or production obligation is governed by the applicable executed master agreement, order form, statement of work, and related terms. A signed customer agreement controls if it conflicts with these Website Terms.
2. Eligibility and permitted use
The website is intended for business evaluation and use by adults who can form a binding agreement. You may use it to learn about RelayCX, assess fit, contact us, review public materials, or reach a workspace to which you are authorized.
You may not interfere with, probe, overload, reverse engineer, or attempt unauthorized access to the website or related systems; introduce malware or automated abuse; misrepresent your identity or authority; scrape or reproduce substantial content except as allowed by law; violate third-party rights; or submit credentials, sensitive personal information, confidential customer records, or production data through a public inquiry.
3. Invitation-only client access
There is no public signup. Customer access is issued only to users invited or approved for an existing customer relationship. The sign-in page requires valid customer credentials and establishes a time-limited session before a protected client page can be viewed.
You must keep credentials and authentication factors confidential, use only your own account, and promptly report suspected compromise or unauthorized access. You may not share invitations, bypass identity or tenant controls, access another customer environment, or use an account after authorization ends. Customer administrators are responsible for promptly updating membership and roles. RelayCX may suspend access when reasonably necessary to protect customers, systems, or legal obligations.
4. Services, published pricing, and orders
Website descriptions and the Pricing page are general information, not a binding offer or promise of availability. Published amounts are non-binding planning ranges in U.S. dollars. They may exclude taxes, travel, third-party licenses, unusual security or integration work, and usage above an agreed allowance.
As of the updated date, the website describes a governed pilot starting at $15,000 as a one-time fee and a production workspace starting at $6,000 per month plus agreed usage and third-party costs. These ranges may change. A price, scope, timeline, acceptance criterion, or service commitment becomes binding only when included in a quote, order form, or SOW signed by authorized representatives of RelayCX and the customer.
Agent actions, model use, conversations, resolutions, integrations, channels, support coverage, retention, and governance requirements may affect the final quote. No purchase or payment is completed through this public website.
5. Content, intellectual property, and feedback
The website, RelayCX name and visual identity, text, software, interface examples, graphics, and other materials are owned by RelayCX or its licensors and are protected by applicable intellectual-property laws. RelayCX grants you a limited, revocable, non-exclusive right to view and use the public site for lawful business evaluation. No other right is granted unless stated in a signed agreement.
Examples, workflow demonstrations, ROI outputs, and AI-related descriptions are illustrative and may not reflect a customer’s configuration or results. Feedback voluntarily provided may be used to improve RelayCX without restriction, provided it does not contain confidential information or material you are not authorized to share.
6. Third-party sites, identity providers, and systems
The website or client-access flow may refer or link to third-party products, identity providers, websites, or enterprise systems. Those third parties control their own services, terms, security, privacy, and availability. A reference does not imply endorsement, guaranteed integration, or a commercial relationship. Production integrations and dependencies must be scoped and approved in the applicable SOW.
7. Disclaimers
To the maximum extent permitted by law, the public website and its content are provided “as is” and “as available,” without warranties of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, availability, security, or error-free operation. Nothing on the site is legal, financial, tax, security, or compliance advice.
ROI calculator results, pricing ranges, timelines, capability statements, and workflow examples are directional only and are not guarantees of savings, performance, price, delivery, or business results. The website describes a proposed delivery and control model and does not claim that RelayCX holds any particular third-party certification unless expressly stated with current, verifiable evidence.
8. Limitation of liability
To the maximum extent permitted by applicable law, RelayCX and its affiliates, personnel, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, revenue, or business opportunity, arising from the public website or inability to use it.
To the maximum extent permitted by law, RelayCX’s aggregate liability arising from these Website Terms or the public site will not exceed US$100. Some jurisdictions do not allow certain exclusions or limitations, so those provisions apply only to the extent lawful. Different liability terms may apply under an executed customer agreement.
9. United States law and disputes
RelayCX operates from the United States. These Website Terms are governed by applicable United States federal law and, where state law applies, the law of the U.S. state in which RelayCX maintains its principal place of business, without regard to conflict-of-law rules. Subject to mandatory rights that cannot be waived, disputes relating only to the public website will be brought in state or federal courts with jurisdiction over that principal place of business.
The governing law, venue, dispute process, and contracting entity for customer services will be stated more specifically in the applicable signed agreement. Nothing in these terms limits consumer or statutory rights that cannot lawfully be limited.
10. Changes, severability, and contact
We may update the website and these terms. The updated date identifies the latest revision. If a provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver, and you may not assign rights under these terms without our consent.
Questions about these terms can be sent to hello@relaycx.ai.