01Intent
Understand what the customer needs now.
Detect intent, urgency, sentiment, and business context across the signals in scope.
Intent-driven customer operations
Customer intent,
relayed into action.
Deploy governed AI agents across sales, support, and operations—with human approval at the moments that matter.
Dedicated tenant · scoped integrations · admin-led access
Live orchestration
Intent to approved action
Approval requested
A proposed 12-month retention offer exceeds the delegated threshold.
Built for controlled execution across
Sales Customer support Operations
Invitation-only client accessOne governed relayAgents should move the work.
Agents should move the work.
Your team should set the limits.
RelayCX connects customer signals to enterprise context and approved actions. Every handoff has a reason, an owner, and a visible control point.
02Systems
Act through approved enterprise systems.
Read and write only what the workflow needs, using the connections and permissions agreed in the SOW.
03Approval
Pause where judgment carries the risk.
Route sensitive, low-confidence, or irreversible actions to the right human with the supporting context attached.
Built around customer momentsOne platform. Three teams.
One platform. Three teams.
A continuous customer journey.
Start with one narrow, measurable relay. Expand after quality, permissions, ownership, and ROI are proven.
Revenue relay
Turn buying signals into the next best action.
RelayCX connects account intent, CRM context, and approved outreach so reps can move quickly without losing judgment.
1
Signal
Expansion intent rises across product and support touchpoints
2
Agent action
Build account brief, enrich stakeholders, draft next step
3
Control point
Route pricing, discount, or commitment language to the owner
4
Outcome
A prepared rep follows up with full context
Measured in the pilotPipeline response timeBaseline → target → observed result
Sales-led implementation
From diagnosis to a dedicated tenant—through explicit gates.
RelayCX is delivered with your team, not switched on from a generic signup page.
Start
Step 01
Sales discovery
Clarify the customer journey, the operational breakpoints, and who owns the result.
Each gate must be agreed before the next handoff.
Directional diagnostic
Size one workflow before you scale a workforce.
Use a conservative baseline to frame discovery. The SOW validates actual volume, automation boundaries, quality gates, and economics.
Workflow capacity in scope280 hrs / monthEquivalent monthly capacity value$11,760 directional
This is not a savings guarantee or price quote. It is a starting point for scenario and ROI validation.
Validate this scenarioGovernance by design
Control the handoff before you automate the outcome.
Every production scope begins with access, action, approval, and evidence requirements—not a blank permission check.
Review the security modelIsolated workspace
A dedicated customer tenant is provisioned after the SOW.
Least-privilege access
Systems and actions are limited to the approved workflow scope.
Human approval gates
Business thresholds determine which actions require review.
Decision trace
Runs preserve the context, action, approval, and outcome needed for review.
Admin-led membership
Customer administrators invite approved employees; public signup is unavailable.
Contract-defined controls
Retention, residency, security, and compliance obligations are confirmed in diligence.
Clear claim boundary
This site describes RelayCX’s proposed delivery and control model. It does not represent that RelayCX currently holds any particular third-party certification. Contractual requirements must be verified and documented before production use.
Questions before discovery
A deliberate path into production.
Need a requirement covered in the SOW?
hello@relaycx.aiNo. RelayCX uses a sales-led delivery model. After discovery, SOW, tenant provisioning, integration, and a controlled pilot, your customer administrator invites approved employees.
Planning ranges are published on our Pricing page. A governed pilot starts at $15,000, and a production workspace starts at $6,000 per month plus agreed usage and third-party costs. The signed SOW sets the final scope and price.
The discovery phase identifies the systems required for the chosen use case—such as CRM, help desk, billing, knowledge, messaging, or internal tools. Only approved integrations and permissions are included in the SOW.
Approval points are designed around business risk. Examples include pricing, credits, external commitments, sensitive records, destructive changes, and low-confidence decisions. Thresholds and owners are agreed before the pilot.
No. The site describes intended deployment controls, not third-party certification. Any contractual security, privacy, residency, audit, or compliance requirement must be confirmed during diligence and written into the applicable agreement.
Your next customer relay
Find the one workflow worth governing first.
Bring a customer journey, an operational bottleneck, and the systems involved. We’ll help shape the scenario, ROI, permissions, and approval model.
Book a diagnostic